Bolt (Taxify): Clients Raise Alarm As They Get Debit Alerts Without Taking Ride
Some clients of Bolt (Taxify) have raised alarm on Twitter after receiving alerts for rides they didn’t take.
Man this doesnt even make any sense like why am I getting debit alerts for trips I didnt take on bolt ? pic.twitter.com/D9p2afQop2
— Cinderella Man (@Osi_Suave) September 25, 2019
Oh God ? I've been receiving debit alerts without checking thinking it's normal sms. Only for me to see bolt trending and run to check, @Boltapp_ng has debited me more than 5 times and I've not even used the app today ?
Delete your cards from bolt now! pic.twitter.com/CM0VyYyIJc
— Olorunshola Emmanuel (@iamimanuel) September 25, 2019
So @Boltapp_ng has just charged me twice for the same trips they had collected money for 2 weeks back and taken all the money in my account.
They are claiming hack.
Please everyone unlink your cards#bolt #taxify #SCAM
— Amazing Mind of Obi (@Obiokoroa4) September 25, 2019
Many have made conjectures that the server of the transport system has been hacked and people should unlink their card details from the app.
See Reactions Below:
Hearing that Bolt has been hacked.
If your card is registered on the app, you go just dey get debit alert.
— Serious Bants ?? (@ExcelJoab) September 25, 2019
“Unlink your card from Bolt”
“Unlink your card from Taxify”
**Me knowing my account balance is empty and even the hackers would be disappointed** pic.twitter.com/Mp1Uewrme2
— The DrS ?? (@iChopTweets) September 25, 2019
Bolt debiting people but here I’m unbothered because the account is empty ??
— The Party Animal (@TheToluDaniels) September 25, 2019
Twitter pipu: bolt has been hacked.unlink your card.
UNLINK YOUR CARD
Selema: deletes the whole app.??♂️
— The Fit Priest ? (@SelemaEnang) September 25, 2019
However, the official Bolt account on Twitter has now responded to the current situation. They stated that the server wasn’t hacked and the issue will be clarified soon.
“Bolt (Taxify) has not been hacked. Also, we do not store credit card data. Our payments provider is possibly experiencing issues which we are trying to clarify.
“Should you receive these debit alerts, please confirm against your bank statements to be sure actual sums were deducted.
“We also encourage everyone to email us at firstname.lastname@example.org with relevant details so we can assist our payment partners arrive at a speedy resolution,” Bolt said.
Bolt (Taxify) has not been hacked. Also, we do not store credit card data. Our payments provider is possibly experiencing issues which we are trying to clarify. pic.twitter.com/MGwKPiwUGs
— Bolt Nigeria (Taxify) (@Boltapp_ng) September 25, 2019
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