WhatsApp not Downloading Media? Here’s What to Do

WhatsApp not downloading media is an error mostly associated with WhatsApp users. This error is often in form of messages like “Download failed, please try again later and the download was unable to complete”. The error messages appears when you’re trying to view a person’s profile picture or status. it can also occur when you’re trying to download  photo or video sent to you. This problem can linger till you do something about it. In this article, we explore some solutions to the issue. Let’s delve in.

Check the internet connection

When the error message pop ups, the first thing you should check is your internet connection. If you’re connected, ensure your internet connectivity is strong. To test the signal, try loading a webpage to see how fast it loads. If the connection seems okay, try using Wi-fi to see if the problem will go away. Restart your device to ascertain if the issue has been resolved.

Verify MicroSD Card Space

If there’s no space on your MicroSD Card or on your device’s internal memory, there’s a likelihood that your WhatsApp won’t download media files. Most times, if there isn’t adequate space, your phone will inform you to free some space so the download can proceed. Delete unnecessary apps and data to free up space. Sometimes there might be sufficient space to download files, but due to the SD card function set to read-only, the download will be hampered.

To fix this, change the read-only mode to read & write mode to complete the download. After setting it, restart your device and check if the issue has been resolved. If the problem persists, there’s a probability that a part of the MicroSD Card might be damaged. Do a backup of your data and format the SD card. If the problem continues after you’ve tried all your options, consider replacing the microSD card with a new one as the former might be defective.

Check the date and time of your Android device

You may encounter difficulty in downloading images when the date and time are not set correctly. Once the date is incorrect, you might not be able to connect with WhatsApp servers to retrieve the message or download the media. To re-adjust the date and time on your phone, tap settings, then click on System, select Date and time to set your time and date.

Update WhatsApp

You’ll likely get the WhatsApp not downloading error message if your WhatsApp version outdated. Updates are available from time to time. Ensure you update your outdated version. To do that, follow these steps:

  • First go to your Google play store or App Store search for updates.
  • Tap on updates to download and install the update.
  • Now open WhatsApp and check if the issue has been resolved.
  • Uninstall and reinstall WhatsApp

Are you still having issues downloading images on your device? Uninstall the app to fix it. After uninstalling, install it again. By now, all corrupted file must have been corrected. To uninstall the app, follow the steps below:

  • First, press and hold the WhatsApp icon till you feel a vibration.
  • Move the icon to the X option which is at the WhatsApp icon left corner.
  • Click on the delete option to delete it.

To reinstall WhatsApp, do the following:

  • Go to Google Play Store or App Store.
  • Then, search for WhatsApp.
  • Tap on the download option and reinstall it.
  • Upon successful installation, open WhatsApp and provide your correct user
  • Open WhatsApp and check if error persists.

Shut down your WhatsApp forcefully

Shut down your app forcefully if it’s not downloading media files. To do this:

  • Go to the home button of your phone, tap on it to reveal all the apps running in the background.
  • Select WhatsApp from there and swipe it to shut down.
  • Later, reopen WhatsApp and check if the issue has been fixed.

Clear cache and clear data

Clearing the cache and data on any app can make it perform much better. To clear cache on WhatsApp:

  • Click Settings
  • Search for Apps and tap on it.
  • Go to Storage and then tap “Clear Cache and Clear Data”.
  • After that, reboot your phone and open WhatsApp to check if the problem
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One of solutions above should work for you. If it doesn’t, kindly reach out to us so we can put you through.

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